Refunds & Cancellation
This is the refund and cancellation policy for BunnyBuddy, operated by Ayanabha. It is written to be read before you buy, not after.
Nothing renews automatically. Every purchase is a single payment for a single plan. We never store a mandate to charge you again, so there is no subscription to cancel and no surprise charge to watch for.
1. Hourly credit
- Credit does not expire. Hours you buy stay on your account until you use them.
- Credit is consumed only while a session is running — not while you read an answer, and not while you prepare.
- Purchased credit is not refundable for cash, except in the circumstances in section 3.
Because credit never expires, there is nothing to lose by not using it. If you buy more than you need, it waits.
2. Unlimited plans
- An unlimited plan runs for the period you bought and then simply ends. There is nothing to cancel.
- An unlimited plan is not pro-rated. Stopping use part way through does not produce a partial refund.
- Buying again before the current period ends extends it rather than replacing it, so no time is lost.
- While an unlimited plan is active, your hourly credit is not consumed. It waits for you.
3. When we do refund
We refund in full, without argument, in these cases:
| Situation | What happens |
|---|---|
| A duplicate payment | Charged twice for the same thing — the extra payment is refunded in full. |
| Money taken, nothing granted | A payment succeeded but no credit or plan appeared on your account — we either grant what you paid for or refund it, whichever you prefer. |
| The service could not answer at all | If BunnyBuddy was unable to answer for a sustained period and you could not use what you bought, we refund the unused portion. |
| We close your account | If we close your account for our own reasons and you have not breached the terms, unused credit is refunded. |
Separately, and automatically: a session that cannot be answered is never charged for. If answering fails part way through a session, the session ends and only the time that actually worked is deducted. You do not need to ask for this — it is how the service meters.
4. When we do not refund
- Credit you bought and then decided not to use. It does not expire, so it is still yours.
- An unlimited period you did not make full use of.
- An outcome you were hoping for that did not happen. Answers are generated by a language model and we make no promise about results.
- An account closed for breaching the terms.
5. How to ask for a refund
Write to support@bunnybuddy.co from the email address on your account, with:
- the order or payment reference, which you can find on your account page;
- the date of the payment;
- what went wrong.
6. How long it takes
| Step | Time |
|---|---|
| We reply | Within 2 working days |
| We decide and initiate the refund | Within 7 working days of your request |
| Money reaches your account | Typically 5–7 working days after that, depending on your bank |
Refunds are made to the original payment method. We cannot refund to a different card or account.
7. Chargebacks
If something has gone wrong, please write to us first. We would rather fix it in two days than have it take six weeks through your bank. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.
8. Contact
support@bunnybuddy.co, or see the contact page for a postal address and phone number.